Turf911 QUESTIONS & ANSWERS
What does Turf911 Verified mean?
TURF 911 Verified means any technician that is part of out network has been thoroughly screened for quality, reliability and on-time service. In the rare occasion that one of our technicians doesn’t meet our standards, they are quickly removed from our network. This holds all of our professionanals to the highest standards, insuring the highest quality service. In addition, we require all of our partners to carry the required insurance to perform their services.
Do you guarantee pet odor removal?
Absolutely! Along with your service is a 100% money back guarantee. In the rare event that the odors are still present, your turf professional will retreat your yard at no additonal cost to you.
Do Turf911 technicians use chemicals?
No harsh chemicals are used in our cleaning process. Our turf cleaning and deodorizing products are non-toxic, biodegradable, and safe for pets, plants, and surrounding waterways.
We are committed to restoring your turf to a clean, fresh condition while keeping your outdoor area safe for your family and pets.
Are Turf911 service technicians reliable?
Yes. Turf911 only works with turf service professionals who are committed to providing high-quality service. We expect our technicians to arrive on time, communicate clearly with customers, and perform their work to the highest standards.
To maintain the quality of our network, we actively monitor customer feedback. If a service provider receives repeated complaints or fails to meet our service standards, they will be removed from our network.
Do you deodorize other outdoor surfaces?
Yes. In addition to artificial turf, our technicians can deodorize many outdoor surfaces including:
- Wooden decks
- Stone landscaping beds
- Concrete driveways and patios
- Mulch beds
- Outdoor carpeting
(Some of these services may require an additional fee.)
How long do I need to keep pets off the turf after treatment?
If possible, we recommend keeping pets off the turf for approximately 30 to 60 minutes after treatment to allow the deodorizing treatment to fully absorb and dry.
Does Turf911 offer services to businesses as well as residences?
How Our Service Works
- Turf911 connects homeowners and businesses with our network of turf service professionals who specialize in cleaning and deodorizing artificial turf.
- From odor elimination to turf cleaning, grooming, and repairs, our technicians have the experience needed to keep your yard fresh, clean, and odor-free.
- Our service providers use the most effective cleaning and deodorizing products available today. All of our cleaning products are earth-friendly and safe for pets, plants, and the environment.
- Whether your turf needs odor removal, deep cleaning, power brooming, or repair work, our technicians can restore your artificial lawn so it looks, feels, and smells fresh again.
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